Shipping & Returns

How Shipping Works?

• We ship internationally by express shipping such as EMS, TNT or DHL with online tracking number.
• Just add the products you want to the shopping cart, hit "check out", and you'll see the shipping rates.
• Once you complete the payment, we'll ship the goods out to you ASAP.
• The goods are shipped from China direct to your doorstep in a matter of days. It's as safe and easy as anything!
• We support drop shipping, when you make order you can give us your customer's shipping address and we will handle the shipping for you. We guarantee when your customer receive the packet they know nothing about us and always your customer.
  

When can I get my order?

• The time from when you pay to the time when you receives the goods is typically 6-10 days.
• Normally we will ship our your order in 1-2 days after we get your payments.
• After we send out your goods, we email you the courier tracking number within 1 working day.
• Transit time from China to your delivery destination, including delivery by courier to your door, is normally only 4-7 days.

Receiving Your Delivery

• Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
• It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
• If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.

Shipping Costs

• All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
• All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.
• If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Returns and Refunds

• If there is a quality defect that causes the product to be unacceptable for sale or unusable, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
• If you experience any problem with a product bought from us, contact us first and we will do our best to advise you.
• Any returns must be discussed with our Customer Support in advance, and authorized so they are sent with the correct paperwork.
• All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
• In the event of any returned goods where you are requesting a repair / replacement / refund, your shipping costs returning the products to us are payable by you.